We will work hard on your behalf in every case, and do our best to provide the highest levels of customer service.
We are proud of the service we provide and receive fantastic feedback from our clients. However, if at any point you become unhappy or concerned about the service we have provided then please let us know immediately and we will do everything we can to quickly resolve your concerns. We would far rather know about any problems, than have you being worried or afraid to talk to us openly.
In the first instance please contact the person who is working on your case. He or she will be happy to discuss matters and will do their best to resolve any issues at that stage. If, however, you would like to make a formal complaint, then please contact Richard Haste on Richard@berensens.co.uk. Richard is our partner in charge of client relations. Please rest assured that making a complaint will in no way affect our determination to work hard on your behalf.
The Solicitors Regulation Authority can also help you if you have ongoing concerns. The SRA can be contacted at Solicitors Regulation Authority.
What to do if we cannot resolve your complaint? The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman within six months of receiving our final response. If you would like more information about the Legal Ombudsman, please contact them at www.legalombudsman.org.uk
We hope this is helpful, but please contact us if you have any worries or concerns – we are very approachable and want to help.